FAQ
Frequently Asked Questions
What does HAIFEIER sell?
HAIFEIER offers a curated selection of vases and home décor designed to bring character, warmth, and visual interest to everyday spaces.
Who operates HAIFEIER ?
HAIFEIER is operated by:
Employer Identification Number (EIN) +86 13266749316
湖北省武汉市武昌区前进路与和平大道交叉口积玉万象9栋612室
Will my vase look exactly like the photographs?
We aim to represent every product as accurately as reasonably possible.
However, appearance can vary slightly depending on lighting and screen settings. Products featuring handmade details, textured surfaces, reactive glazes, or naturally varied finishes may also have small differences between individual pieces.
What should I do if my vase arrives damaged?
Please contact customer service promptly and provide your order number along with clear photographs of the damaged item and its packaging.
We will review the issue and provide an appropriate resolution where applicable.
Can I return my order?
Eligible products may be requested for return within 30 days of delivery, subject to our Return & Refund Policy.
Please contact customer service before returning anything.
Where should I send a return?
Contact customer service first. Approved returns will receive the appropriate return instructions.
Can I track my order?
When tracking is available, tracking information will generally be provided after your order has been dispatched.
How can I contact HAIFEIER ?
Please use the contact information provided on our Contact Us page.
湖北省武汉市武昌区前进路与和平大道交叉口积玉万象9栋612室