RETURN & REFUND POLICY
Return & Refund Policy
We want you to be satisfied with your purchase from HAIFEIER.
Returns
Eligible products may be requested for return within 30 days of delivery.
To be eligible for a return, an item should generally be:
- Unused and in its original condition
- Free from damage caused after delivery
- Returned with its original packaging where reasonably possible
- Accompanied by proof of purchase
Requesting a Return
Please contact our customer service team before returning any product.
Include your order number, the item you wish to return, and the reason for the return.
Once your return request has been reviewed, we will provide the appropriate return instructions.
Return Address:
Damaged, Defective or Incorrect Products
Please inspect your order after delivery.
If your vase or other home décor item arrives damaged, defective, or different from the item ordered, please contact us promptly.
Please provide:
- Your order number
- A description of the problem
- Clear photographs of the item
- Photographs of the packaging where relevant
Our customer service team will review your request and provide an appropriate resolution where applicable.
Refunds
Once an eligible returned item has been received and inspected, we will notify you regarding your refund.
Approved refunds will generally be issued to the original payment method.
Please allow additional processing time for your bank, card issuer, or payment provider to post the refund.
Company Information
HAIFEIER is operated by:
Employer Identification Number (EIN) +86 13266749316
湖北省武汉市武昌区前进路与和平大道交叉口积玉万象9栋612室